FAQ
Questions we get most
Short answers first. Ask us anything else by email.
Using SwitchLLM
Which models can I use?
DeepSeek, GLM and Kimi today, with more being added. The console shows the live list.
What happens if a model source has an outage?
Traffic moves automatically to another source. Your key and your endpoint do not change.
Do you keep my prompts?
Requests pass through our endpoint to the model and are not used to train anything. Logs are kept briefly, for troubleshooting and billing only.
Billing
How do I pay?
Card payments are being connected. Until then, request trial credit from the console and we will follow up by email.
Do credits expire?
No.
Can I get a refund?
See the refund policy. Unused credit can be refunded within 14 days of purchase.